FAQ – rafapasta.art
About the Art prints
What makes these art prints special?
Each piece is printed on premium fine-art paper, chosen for its soft, luminous finish. The result is art that glows with emotion and lasts over time.
Are the prints framed?
You can choose with or without frame. Framed prints come ready to hang, with all kit included. Perfect as a gift, fully assembled, arriving ready to display.
How should I care for my print?
Keep away from direct sunlight and humidity. Handle gently – each piece is printed with care and intention.
Sizes & details
What sizes are available?
Prints come in A2, A1, and A0 sizes. Large formats are chosen to enhance every detail and allow full enjoyment of the powerful presence of each painting.
Can I request a different size?
Sizes are carefully studied over 15 years of experience. These dimensions are perfect for each piece, enhancing impact, detail, and presence.
Shipping & delivery
Do you ship worldwide?
Yes! We offer certified international delivery to over 40 countries.
How long does delivery take?
Most orders arrive within 3–4 business days with express shipping.
Is the packaging safe for art prints?
Absolutely – every print travels in secure, eco-friendly packaging, protecting your art from bending, moisture, or damage.
What if my order arrives damaged?
Your connection with the art is guaranteed. If damaged, a replacement will be sent immediately, free of charge.
Returns & guarantee
Can I return my order?
Yes – any order can be returned within 14 days of receipt.
What if I’m not happy with my print?
Your satisfaction and connection are my priority. If you don’t feel the bond you expected, we’ll replace or adjust it.
Is there a satisfaction guarantee?
Yes – 100% satisfaction guaranteed. Love it, or it’s replaced.
Custom pet portraits
What are the custom portraits?
Unique creations from your photos and stories, capturing the spiritual connection with your pets.
How does the process work?
After ordering, we’ll contact you to share photos and stories, helping create a portrait with care and emotion.
How long does it take?
Each portrait is crafted carefully, usually 1–2 per month, so there may be a waiting list.
What’s included?
Final portraits are printed on 50x70 cm fine-art paper, including creation, printing, and shipping.
Who are they for?
These are solemn, epic pet portraits. Many who receive them are moved to tears, feeling the deep connection with pets who are no longer by their side.
Contact me to start your custom portrait.
About the artist & studio
Who’s behind Rafapasta?
I’m Rafael Castillo, creating from my studio in Spain. I collaborate with art workshops worldwide for high-quality production and fast delivery.
Each piece is designed and approved personally, with care, emotion, and the intention to connect souls through art.
Can I contact you directly?
Yes – reply to any email or reach via Shopify Inbox. Always happy to help find the perfect piece.
Email: info@rafapasta.art